Refund policy
Order Fulfillment and Shipping
We value your trust in the Wellinda.
We aim to dispatch orders within 24-48 hours on business days. Orders placed Friday evening and weekends are processed on Monday. Our Customer Care and Fulfillment Teams operate Monday to Friday, excluding major US holidays. We're here to ensure your experience is hassle-free and straightforward.
Upon purchase, the responsibility for your items transfers to you once they are delivered to the shipping carrier. This means you assume the risk of loss or damage from that point onward. Should any issues arise, it is up to you to coordinate directly with the carrier to resolve claims for damaged or lost shipments. Use your tracking number to follow your order and contact the shipping carrier as needed.
How to Cancel an Order
Order cancellations can be requested by email and will be granted ONLY if the order has not yet been shipped.
To cancel your order, please contact us at help@wellinda.health and include the following:
i.
Order number and date of order (found in your order confirmation email)
ii.
Reason for cancellation
Please keep in mind that our Customer Care Team operates weekdays during normal business hours (EST), and excluding major US holidays. If you attempt to contact our team off hours, we are not responsible for stopping your shipment in time for a cancellation. If we cannot cancel your order in time, you may instead request a refund under our 90-Day Money-Back Guarantee Refund Policy below. You do not need to send the order back to us.
90-Day Money-Back Guarantee Refund Policy
We want you to be fully satisfied with every item that you purchase from Wellinda Store. If you are not satisfied with an item that you have purchased, you may request a refund within 90 days from the order date for a full refund of the purchase price, minus the shipping or other charges.
No Return Required
You do not need to send the product back to us or to any other address, whether opened, used, or unopened. Please do not ship products back — returned shipments cannot be processed and are not required for your refund.
How to Request a Refund
To have your refund confirmed, please contact us first at help@wellinda.health and include the following:
i. Order number and date of order
ii. Issue at hand
iii. Picture of the supplement product(s) if it arrived damaged or defective
We will respond as soon as possible with confirmation of your refund.
Final Sale and Clearance Items
Unfortunately these types of items cannot be refunded. This does not apply to bundled items that indicate a cost per item savings for buying in bulk. We reserve the right to modify or forfeit the guarantee if we suspect abuse of our offer, including excessive or repeated refund requests.
Refunds Frequently Asked Questions
What if my supplement arrives damaged or compromise and I want a replacement?
We understand this can be frustrating, and we want to do everything we can to get it resolved quickly and easily. Please email our Wellinda Customer Care Team at help@wellinda.health for assistance. Please include your order number in the email and we will make every reasonable effort to replace the item in a timely manner.
When will I get my refund?
Our Fulfillment Team, which also handles the processing of returned items, is available on weekdays, except for major US holidays. “Processing” is a sequence that involves the following:
i.
Arrival of your return package to our warehouse
ii.
Inspection of the condition of the supplement product/s, including seal integrity and usage level
iii.
Confirmation their condition matches the reason for return
iv.
Approving the refund
Once your refund is approved, it will be processed by our Customer Care Team as soon as possible. Your funds will be credited back to your original method of payment. Once issued, you can expect to see this reflected on your statement within 7-10 business days. Please note that banks may require additional time to process and post the transaction, so the credit may not show up until your credit card's next monthly billing cycle.