Order Fulfillment and Shipping
We value your trust in Wellinda.
We aim to dispatch orders within 24-48 hours on business days. Orders placed Friday evening and weekends are processed on Monday. Our Customer Care and Fulfillment Teams operate Monday to Friday, excluding major US holidays. We're here to ensure your experience is hassle-free and straightforward.
Upon purchase, the responsibility for your items transfers to you once they are delivered to the shipping carrier. This means you assume the risk of loss or damage from that point onward. Should any issues arise, it is up to you to coordinate directly with the carrier to resolve claims for damaged or lost shipments. Use your tracking number to follow your order and contact the shipping carrier as needed.
How to Cancel an Order
Order cancellations can be requested by email and will be granted ONLY if the order has not yet been shipped.
To cancel your order, please contact us at firstname.lastname@example.org and include the following:
- Order number and date of order (found in your order confirmation email)
- Reason for cancellation
Please keep in mind that our Customer Care Team operates weekdays during normal business hours (EST), and excluding major US holidays. If you attempt to contact our team off hours, we are not responsible for stopping your shipment in time for a cancellation. If we cannot cancel your order in time, you will be responsible for sending the order back to us. Please read about our Wellinda ™ 30-Day Money-Back Guarantee Refund Policy and follow the instructions below.
Wellinda ™ 30-Day Money-Back Guarantee Refund Policy
We want you to be fully satisfied with every item that you purchase from the Wellinda™ Store. If you are not satisfied with an item that you have purchased, you may return the item within 30 days from the order date for a full refund of the purchase price, minus the shipping or other charges. Please note that you are responsible for costs incurred in mailing your product and proof of purchase unless you received a product that arrived damaged or defective.
Single Item Return
The item must be returned in good condition, used or unused, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.
Bundled Items Return
The 1st container of a bundle (items purchased in multiple units of the same product) must be returned in good condition, used or unused, in original boxes (whenever possible). All other items in the bundle must be returned unopened and unused, in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.
To have your refund confirmed, please contact us first at email@example.com and include the following:
- Shipment number and date of delivery
- Issue at hand
- Picture of the product you are having issues with that proves it meets the criteria for a refund
We will respond as soon as possible with instructions.
Final Sale and Clearance Items
Unfortunately these types of items cannot be refunded. This does not apply to bundled items that indicate a cost per item savings for buying in bulk.
***We reserve the right to forfeit the guarantee if we suspect abuse of our offer.***
Refunds Frequently Asked QuestionsWhat if my order arrives damaged and I want a replacement?
We understand this can be frustrating, and we want to do everything we can to get it resolved quickly and easily. Please email our Wellinda™ Customer Care Team at firstname.lastname@example.org for assistance. Please include your order number in the email and we will make every reasonable effort to replace the item in a timely manner.
When will I get my refund?
Our Fulfillment Team, which also handles the processing of returned items, is available on weekdays, except for major US holidays. “Processing” is a sequence that involves the following:
- Arrival of your return package to our warehouse
- Inspection of the condition of the product/s
- Confirmation their condition matches the reason for return
- Approving the refund